1. Describe or define virtual office
Answer:
A virtual office or V.O. is typically a managed telephone answering or email response service that receives and routes telephone or email messages on behalf of a small business and may provide some initial scripted response to a query. The business that uses this service typically does not have fixed office premises or employ regular reception or customer contact staff - and so the V.O. provides a means of receiving and passing on calls and messages when not available to deal with a customer inquiry. The prime objective of the V.O. is to assure that customer contact is captured and able to be followed up by whomever the call is relevant or important to.
2. Distinguish virtual office from MIS.
Answer:
Imagine you decide to open a business offline, for example a store selling tools. You will have to find a location, commit to tens of thousands of dollars in rent and, most importantly, actually go to work everyday. After all, who else is going to open the front door each morning? On top of this, your pool of customers is limited to those willing to drive to your location. All of these limitations and aggravations associated with a physical store go by the wayside when you go online.
Having worked online for a very long time, I can tell you the virtual office advantage is by far the best aspect of the Internet. Here is the proof. As I am writing this article, it is 1:13 p.m. I am at home. I am wearing sweats. After being up all night on a project, I am thinking about going back to bed. This is all possible because I have a virtual office. In fact, our business is so virtual oriented that I have never physically met some of my programmers who live in other countries!
MIS improves the quality of plants by providing relevant information for sound decision - making . Due to increase in the size and complexity of organizations, managers have lost personal contact with the scene of operations.MIS change the larger amount of data in to summarized form and there by avoids the confusion which may arise when managers are flooded with detailed facts. Decentralization of authority is possibly when there is a system for monitoring operations at lower levels. MIS is successfully used for measuring performance and making necessary change in the organizational plans and procedures.
Reference:
http://wiki.answers.com/Q/Advantages_of_mis
3. Illustrate (give examples) how vertual office can improve company's competitive advantage and organizational performance.
Answer:
n some cases the V.O. service may contact the customer as well as receive queries from them (refer "telesales" and "telemarketing").
Virtual office services for small businesses are often provided by a business center, in other words, a building offering furnished offices with several services such as receptionist services, phone services, fax services, web hosting service, and so forth.
Certain providers of virtual office services will provide other in-house or outsourced services such as corporate secretarial services, accounting services, or legal services. Professional firms such as law firms and accounting firms often provide registered address services as part of their service offerings.
Virtual office companies that focus more on the "executive suite" side of the spectrum are located in major cities due to the high popularity of prestigious-looking business addressed. However, there are growing numbers of providers in industrial parks & science parks around the world, that often attract technology or manufacturing-based companies.Virtual office is also a common term for an environment that enables a network of co-workers to run a business efficiently by using nothing other than online communication technologies.
In the TIC sector, a virtual office is a category of groupware gathering organization, communication and collaboration data centralized on a server. The user accesses data from any devices (PC, laptop, PDA, smartphone, etc..) equipped with a Web and a connection to Internet.
Reference:
http://en.wikipedia.org/wiki/Virtual_office
DIPAY, IVY MAE J.
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